These conditions are valid for all bookings in Bed & Breakfast.
For a rental reservation of the house, a formal contract will be sent to you, as soon as your reservation is made, Charlotte be my guest will contact you in order to send you the rental contract of which you can see the information below (point 8).
To book your stay at Charlotte be my guest, it suffices to:
1 : choose a room, the number of nights you want to book
2 : select the dates on which you wish to stay at Charlotte be my guest and book. Once you have confirmed your reservation, you will proceed to the payment confirmation.
3 : check the details of your reservation, its total price (the price includes tourist tax and VAT)
4: enter your credit card details, consult and expressly accept these general terms and conditions of sale, the conditions of sale of the reserved price and validation of the reservation.
5: receive your acknowledgement of receipt of your reservation: Charlotte be my guest acknowledges receipt of the reservation by sending an e-mail without delay summarizing the reservation, the prices, the conditions of sale relating to the selected stay accepted by you, the date of reservation made.
6. receive payment confirmation by e-mail: payment is made as soon as you have received confirmation by e-mail.
In the event of a problem, you can cancel your stay as follows:
1. Cancellation up to 30 days before the arrival date, free of charge.
2. Cancellation up to 21 days before the arrival date, 75% of the amount will be refunded to you
3. Cancellation up to 14 days before the arrival date, 50% of the booking fee will be refunded.
4. Cancellation within 7 days before the arrival date or in case of no-show, no refund possible.
Cancellation fees will be charged to your credit card based on the information provided.
For any cancellation, please send an e-mail to email@example.com indicating the number of your reservation, the dates and the amount you have paid. According to the deadlines below, you will be refunded.
Check in between 2pm and 6pm.
Check out until 11:00 am.
Prices are indicated in euros (incl. VAT) before and at the time of booking the rooms or the house. They are per room for the number of persons and on the selected date. Prices are confirmed to the customer in euros (incl. VAT) and are only valid for the duration indicated on the website www.charlottebemyguest.com.
For a complete overview of the prices according to the seasons, you can refer to our prices? page.
The price includes the room, continental breakfast, and all the equipment specified per room as well as the tourist tax. Prices take into account the VAT applicable on the day of booking and any change in the rate applicable to VAT will automatically be reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
When made online, payment is made by bank or credit card (Visa, Mastercard, American Express, Maestro…) via Stripe. Stripe is a secure online payment platform that counts among its biggest customers booking.com, spotify, amazon, deliveroo, Uber,… You will be asked for your credit card number, the cryptogram on the back of your card and its expiry date. Any payment that is irregular, inoperative, incomplete or fraudulent for any reason for which you are responsible will result in the cancellation of the reservation at your expense, without prejudice to Charlotte be my guest’s right to bring any civil or criminal action against you. Once your reservation has been confirmed and the perfect online payment has been made, you will receive a detailed confirmation and a receipt of payment for your stay at the e-mail address you have provided us. The confirmation shall be deemed to represent the agreement of the parties.
The photographs and information presented on the website www.charlottebemyguest.com are not contractual.
Charlotte be my guest cannot be held responsible for the non-execution or incorrect execution of the reservation in the event of force majeure, due to a third party, due to you, a failure of the Internet network or in the event of refusal of payment by the bank of the credit card holder.
Children under 3 years stay free of charge (cot available)
Pets not allowed in Bed & Breakfast. On request for the rental of the house.
Smoking banned in common rooms and areas.
Conditions and rules in case of renting the house as a whole:
Address and consistency of the property leased
A house located: Sitio do Quatrim – Estrada do Laranjeiro 301-Z – 8700 217 Olhao – Portugal
Local Alojamento Number: 80952/AL
Description of the dwelling
A completely fenced 35 ares lot, planted with trees and flowers with an unfenced swimming pool. The garden and swimming pool are maintained every week. Quiet but not isolated location. Manual portal.
A main house :
Living room with sofa 3 places, bench 3 places, bench 2 places, armchair 1 place, 2 low tables, fireplace, piano (not tuned), dining room with buffet, table for 8 people. Wifi internet access.
Fitted kitchen : dishwasher, ceramic hob, oven, fridge with freezer, large Kenwood toaster, Nespresso machine, coffee percolator, kettle, juice press, steam cooker, mixer. Condiments. Table for 6 people. Wifi access.
1 bedroom with 2 twin beds 90 cm which can be transformed into one double bed. Dressing and bathroom (shower, bath, sink, toilet, hairdryer). Air conditioning. Wifi.
1 junior suite with separate entrance, with 1 bed 180 cm (with air conditioning) and 2 beds 90 cm and a shower room (shower, sink, toilet, hairdryer). Wifi. Terrace with dryer.
1 bedroom with separate entrance, with 1 bed 180 cm. Wardrobe and chest of drawers and a shower room (shower, sink, toilet, hairdryer). No air conditioning, Fan if necessary. Wifi. Terrace with dryer.
On the roof:
1 bedroom in the tower with bunk beds. The bed on top is a 160 cm double bed (rounded on one side). The bed at the ground floor is a 90 cm single bed. With air conditioning, small wardrobe and 3 drawers. Wifi.
1 outdoor shower (shower, sink, toilet, hairdryer)
Terrace with a 140 cm lounge-bed and dryer.
At the bottom of the garden, near the swimming pool: 1 bedroom with 2 twin beds 90 cm which can be transformed into a double bed. Dressing and bath room (shower, sink, toilet, hairdryer). Air conditioning. Wifi. Covered terrace with dryer.
Maximum number of beds: 12
Characteristics of the pool
The outdoor pool is built on ground level and oriented southwest. It is not heated. The pool is neither fenced nor equipped with a safety cover. It is therefore imperative not to leave children unattended.
The pool is maintained (water control, cleaning products, cleaning) once a week and no intervention must be carried out directly by the lessee on the pool machinery.
In the garden, near the pool: washing machine, 2nd fridge, garden tools, cleaning products and tools, pool machinery, storage, tools.
For the outside, a set of 6 white deckchairs (and 2 extras in teak), 3 “acapulco” chairs, a covered sun-deck and two terraces are available.
Mobile barbecue. The bins must be brought by the tenant to the containers located in the asphalt street on the right at the exit of the dirt road.
Cleaning is included: once a week + end of stay
Household linen is provided: change every week.
Towels are provided (1 large, 1 medium, 1 small/person): change weekly.
No beach towels, no dryer.
Everything that is used must be replaced (examples: toilet paper, washing products, olive oil, sugar, etc.).
Inventory and inventory of premises
A contradictory inventory of fixtures and a contradictory inventory will be established when the keys are handed over to the tenant and when they are returned.
The inventory of fixtures must be attached to the contract which will also have been sent to you by e-mail after validation of your reservation on the website www.charlottebemyguest.com.
Duration of the rental period
The rental is granted for a minimum period of 7 days (from Saturday to Saturday) in high season and a minimum of 4 days in mid-season. The check in is done after 3pm and the check out before 11am.
For the taking possession of the premises and the formalities of use (inventory of fixtures, inventory, handing over of keys, payment of the sums planned for this date), it is already agreed on an appointment on the 1st day of the rental from 15:00. This appointment could be modified in the event of force majeure and under condition that both parties have been duly informed.
As a security deposit and as a guarantee for any damage to property or movable property and/or objects on the premises, the lessee shall pay, on the day of entry into the premises, the sum of 1000 € (one thousand euros).
This non-interest-bearing sum will be returned as soon as the lessee proves that:
The lessor is insured against rental risks (fire, water damage). The policyholder must have civil liability insurance.
The payment of the house reservation is made online on the website www.charlottebemyguest.com via the rental on the “House” page. If you wish, payment can also be made after contacting Charlotte Katté by e-mail or telephone. See contact page: https://www.charlottebemyguest.com/en/contact/
The day the premises are taken over,
The lessee undertakes to pay a security deposit of 1000 € (one thousand Euros) (which can be done by credit card on site).
Obligations of the Lessee
This lease is made under the usual and legal conditions and charges in such matters and the lessee undertakes in particular to :
The Lessor declares that the building has not suffered any loss resulting in the payment of an insurance indemnity covering the risks of natural disasters.
Penal clause – Deposit
It is agreed that in the event of withdrawal by the tenant (see cancellation conditions Point 2)
Cláusula Décima (Litígios)
Em tudo o não previsto neste contrato, rege a lei portuguesa, nomeadamente o disposto na Lei 31/2012, de 14 de agosto e nas Portarias no 517/2008 de 25 de junho e 138/2012, de 14 de maio.
For all matters not covered by this contract, Portuguese law governs, namely the provisions of Law 31/2012 of 14 August and Ordinances 517/2008 of 25 June and 138/2012 of 14 May.
Processing of your data by Charlotte be my guest
Sitio do Quatrim
Estrada do Laranjeiro 301 Z