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General Conditions

GENERAL TERMS AND CONDITIONS OF SALE AND SERVICES

Article 1 – Identification of the Service Provider

Charlotte Be My Guest

Website: charlottebemyguest.com

Email: info@charlottebemyguest.com

Registered address: 8100-280 Loulé

Hereinafter referred to as the “Service Provider.”

Article 2 – Purpose

These General Terms and Conditions are intended to define the terms under which the Service Provider provides project management and personalized support services to private individuals.

Such services may include, but are not limited to:

  • Project coordination and monitoring;
  • Research and referral to local service providers;
  • Administrative assistance;
  • Organization and planning;
  • Support with procedures related to a personal or real estate project;
  • Personalized advice and follow-up.

This list is not exhaustive.

Article 3 – Quotations and Orders

Any service shall be subject to a quotation or commercial proposal specifying:

  • The nature of the assignment;
  • The services included;
  • The estimated timelines;
  • The applicable fees.

The order becomes final upon the Client’s written acceptance of the quotation.

Article 4 – Fees and Payment

Fees are stated in euros (€).

Unless otherwise specified in the quotation:

  • A deposit of 50% may be required before the commencement of the assignment;
  • The remaining balance is payable upon receipt of the invoice;
  • Payments must be made within a maximum period of 15 days.

Any late payment may result in the suspension of ongoing services.

Article 5 – Obligations of the Service Provider

The Service Provider undertakes to use all reasonable efforts to carry out the assigned mission.

The services are subject to an obligation of means rather than an obligation of results.

The Service Provider cannot guarantee the granting of administrative authorizations, financing, or the performance of third-party service providers.

Article 6 – Obligations of the Client

The Client agrees to:

  • Provide accurate and complete information;
  • Respond within a reasonable time to requests from the Service Provider;
  • Comply with payment deadlines;
  • Actively cooperate in the execution of the project.

The Client remains solely responsible for decisions made in connection with their project.

Article 7 – Third-Party Service Providers

The Service Provider may recommend or introduce the Client to independent professionals.

Any contracts entered into between the Client and such service providers are concluded directly between those parties.

The Service Provider shall not be held liable for:

  • The quality of services provided by such third parties;
  • Their delivery times;
  • Their fees;
  • Any disputes arising in relation to them.

Article 8 – Cancellation and Termination

The Client may cancel a service before its commencement.

Any services already performed shall remain payable.

In the event of early termination by the Client, amounts corresponding to work performed up to the

date of termination shall remain due and payable.

The Service Provider may also terminate the assignment in the event of:

  • Non-payment;
  • A serious breach of the Client’s obligations;
  • Impossibility of continuing the assignment under normal conditions.

Article 9 – Liability

The Service Provider shall not be liable for indirect damages such as:

  • Loss of income;
  • Loss of opportunity;
  • Delays attributable to third parties;
  • Events of force majeure.

The Service Provider’s liability shall be limited to the total amount of fees actually received for the relevant assignment.

Article 10 – Personal Data Protection

Personal data collected is used exclusively for:

  • Managing the client relationship;
  • Performing the services;
  • Complying with legal and accounting obligations.

Processing is carried out in accordance with the General Data Protection Regulation (GDPR).

The Client has the right to access, rectify, erase, and object to the processing of their personal data.

Any request may be sent to the Service Provider’s email address.

Article 11 – Intellectual Property

All content available on the Charlotte Be My Guest website (texts, images, logos, documents, graphic elements) is protected by intellectual property laws.

Any reproduction or use without prior written authorization is prohibited.

Article 12 – Force Majeure

Neither party shall be held liable for the non-performance of its obligations in the event of force majeure as defined by the applicable legislation.

Article 13 – Governing Law and Dispute Resolution

These General Terms and Conditions shall be governed by Portuguese law.

In the event of a dispute, the parties shall endeavor to reach an amicable settlement.

Failing such settlement, the competent courts of Portugal shall have exclusive jurisdiction.

Article 14 – Contact

For any questions regarding these General Terms and Conditions:

Email: info@charlottebemyguest.com

Website: charlottebemyguest.com